Support

Frequently Asked Questions

About LimoLink

Where do you provide service?
Currently serving over 590 markets globally in over 100 countries. We do not simply book reservations—we manage reservations.

What are your hours of operation?
LimoLink is available 24/7/365.  All calls and emails are answered by our in-house Client Service Team.

Reservations & Quotes

How do I make a reservation?
Simply call one of our dedicated Client Service Team Members at 877-798-5466, email your reservation request to reservations@limolink.com, or use our website or LimoLink Voyager app to book your chauffeured ground. No matter which you choose, we are here and ready to assist.

Can I get a quote for my ride?
For help with a quote, contact us at Reservations@LimoLink.com.

What is included in your rates?
LimoLink clearly displays all estimated charges on the reservation confirmation. While this is not common in our industry, we believe in providing the most accurate total rate possible.

Can I modify or cancel my reservation?
Yes! Log into your account to view or change reservations. Cancellation fees may apply based on timing.

What is your cancellation and change policy?
Our standard policy for cancellations and changes is two (2) hours prior for transfers and four (4) hours for charters. Certain markets and vehicles will have longer policies. We will inform you of any special cancellation policies when you are making your reservation.

Should I tip or provide gratuity?
LimoLink pricing is all inclusive and we are responsible for the gratuity for your driver. However, if you feel the driver went above and beyond, you may do so at your discretion.

Website & App Support

What if I need help with the online reservation site or app?
Any questions regarding the reservation website or app can be directed to customersupport@limolink.com.

Can I customize my notifications?
Yes, all notifications can be sent via text, email, and/or our Voyager app.  To learn more, contact us at customersupport@limolink.com.

How do I obtain a receipt?
Most receipts are emailed within 24 hours but may take up to three business days.  If you are looking for your receipt or have questions, email accounting@limolink.com or call 877-789-6328, Option 2.

Current & Prospective Vendors

How do I become a LimoLink vendor?
Submit your application via our Vendor Application Form. Note that LimoLink does not respond to every inquiry.

How do I access the vendor portal?
Visit our Vendor Portal. For access issues, reset your password or contact vendorsupport@limolink.com.

Who do I contact for billing and payment questions?
For billing assistance, email vendorbilling@limolink.com.